Refund policy

Returns

We want you and your pet to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and returned with any original packaging where applicable. Proof of purchase may also be required.

To request a return, please contact us through our Contact Us page with your order number and details about the item you would like to return.

If your return is approved, we will provide instructions on how and where to send your item. Please do not send items back without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item is damaged, defective, or you received the incorrect product, please contact us as soon as possible through our Contact Us page.

Where possible, please include your order number and photos of the issue so that we can review the situation and work toward an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery
  • Personalised or custom-made products
  • Perishable goods
  • Gift cards

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We currently handle exchanges on a case-by-case basis. If you would like to exchange an item, please contact us through our Contact Us page and include your order number and details of the item.

European Union 14-Day Cooling-Off Period

If your order is delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, subject to applicable laws and eligibility requirements.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your refund is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

If you have questions about a return or refund, please contact us through our Contact Us page.